Filing a complaint
To file a complaint, please follow the steps below:
1. Return / complaint form
Fill out the return / complaint form and attach it to the package. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, product number and reason for complaint, date of purchase and occurrence of the defect. You can get a return / complaint form by sending us an e-mail message: email@example.com
2. Product shipment
When submitting a complaint, please send the product back with all its accessories and a copy of the purchase invoice.
The claimed product should be sent to the e-mail address provided with the shop.holdis.co representative.
Under current law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the necessary statement and send it to the address agreed with the store representative. To the package with the statement and the returned product / products, also attach all the accessories received with it, as well as the receipt or invoice.
We do not accept returns of personalized products ( e.g. tables with your address engravement or company logo).